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Customer Service

If you have any sales support questions, you can contact us via:

Phone: (732)494–0007
Fax: (732)494–0028
Email: support@cpiusastore.com
please have your account number or order number ready when seeking support.
The Below FAQ’s to answer most of your questions. If you still have questions feel free to call us or email us.


Contact FAQ’s? +

Shipping FAQ’s? +

Payment FAQ’s?

Which methods of payment does CPI USA Inc. accept? +

Does CPI USA Inc. accept Purchase Orders? +

Does CPI USA Inc. accept international credit cards? +

In case of different billing and shipping addresses on an order? +

I think I entered the wrong credit card information. What should I do now? +

I do not feel secure putting my credit card on–line or over the Internet. How can I still place a credit card order? +

Why was my credit card declined when I know the credit and or money is available in the card? +

Which states require sales tax? +

I have a New Jersey resale permit, how do I take sales tax off my order? +

I have a California resale permit, how do I take sales tax off my order? +

My order is a government purchase and not subject to the state sales tax. How do I remove the tax from my order? +

Is the CPI USA Inc. website secure and what is the security used? +

Where do I send checks and other pre–payments? +

Ordering FAQ’s?

Does CPI USA Inc. accept phone, fax, and email orders? +

I didn’t see an order confirmation page. Was my order submitted successfully? +

I think my order may have been duplicated. What should I do? +

After I submit an order with CPI USA Inc., how can I check my order’s progress? +

How can I check my CPI USA Inc. order status online? +

I checked my order status online and was advised that my order has been voided. What may be the reasons? +

Pricing errors? +

Can I add, change or remove items from my order after it has been submitted? +

How long does it generally take to process an order? +

Can I combine two separate orders to save on shipping costs? +

Can I reactivate an order that has been voided/cancelled? +

Is the CPI USA Inc. website secure? What types of security features are utilized to safeguard my information? +

Does CPI USA Inc. sell or release my personal information? +

Does CPI USA Inc. offer a paper catalog? +

What happens if an item is backordered? +

What happens when an item is out–of–stock? +

What should I do if an item is missing from my order? +

Can I pre–order a product that is currently out–of–stock? +

How do I redeem my CPI USA Inc. Gift Certificate? +

Can CPI USA Inc. use registered mail for my APO/FPO order? +

Do CPI USA Inc. Gift Certificates expire? +

Can I redeem a Gift Certificate toward a purchase that exceeds my Gift Certificate amount? +

I lost my Gift Certificate Claim Code. What should I do? +

Can CPI USA Inc. Customer Support agents physically obtain a product and describe it to me? +

I received an Auto–Notify email indicating that a product is now in stock. But when I check the website, the product is out–of–stock. Why? +

Credit FAQ’s?

What do you mean by credit? Is it store credit? +

How long does it take to see credit from my return? +

RMA FAQ’s? +

Check Order Status FAQ’s? +

How Do I Cancel My Order FAQ’s? +

International Payment Policies FAQ’s? +

Product Warranties Outside USA FAQ’s? +

International Shipping Policies FAQ’s?+

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