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We use US Postal Service, FedEx, UPS and Airborne Express (DHL).

Here is their contact information:

US Postal Service: www.usps.com (800) 275-8777 or 1-800-ASK-USPS
Airborne Express: www.airborne.com (800) 247-2676 or 1-800.AIRBORNE
Federal Express: www.fedex.com (800) 463-3339 or 1-800.Go.FedEx
United Parcel Service: www.ups.com (800) 742-5877 or 1-800-PICKUPS

The choice of shipping carrier rests solely with CPI USA,Inc’s Shipping Department. We can chose alternate shipping carrier for reasons such as 1) the designated shipper cannot ship to the address (usually for rural areas) 2) the order has already missed the cut off time for shipping for the designated shipper or 3) the actual shipping cost for the order (especially international) is more than what customer has paid.

How do I know which shipper my order went through?

Log into your account and view the order in question. If the package has shipped there should be a tracking number(s) and carrier information. In addition, tracking number should be e-mailed to you when orders ship.

How do I get my FedEx tracking number?

The tracking numbers for each day’s shipped orders are automatically emailed after 6:30pm Eastern Standard Time. Alternatively, you can check your order status online to find out your tracking number.

My FedEx tracking number is not working. What should I do?

FedEx numbers may go unused if we discover that several items can be packaged together safely. Also, packages are sometimes separated from the rest of their orders and are not scanned by FedEx right away. In either case, please wait a day or two for all items in your order arrive. If they don’t arrive, give us a call and we’ll be happy to help you initiate the lost package process with FedEx.

How do I contact FedEx?

Phone: 1-800-GO-FEDEX (1-800-463-3339) Website: www.fedex.com

FedEx has my package but they have not delivered it yet. Why?

Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local FedEx hub. CPI USA Inc. would always like for your packages to be delivered ASAP. If FedEx is holding them, please contact FedEx.

Does CPI USA, Inc. pay the return shipping cost for defective merchandise?

CPI USA, Inc. is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and ship them out to our customers. The cost of shipping is split between CPI USA Inc. and the customer. We pay shipping to the customer while the customer pays return shipping. The same principle applies when you buy from a local store like Walmart. Even if the merchandise is defective, Walmart will not reimburse you for the time and gas spent to drive back to the store for returns nor will it send out a driver to pick up the defective merchandise. That said, you could however expect the return to be as hassle free as possible when you buy from CPI USA, Inc.

Does CPI USA, Inc. deliver to APO or FPO addresses?

Yes we deliver to APO & FPO addresses but do so only via US Postal Service. Packages sent via USPS may take a few more days to process because we drop off USPS packages in batches every few days. Please be aware that USPS packages to APO & FPO addresses may take anywhere from a week to four weeks to arrive depending on the country of destination. You will still be provided USPS shipment numbers. Please also be aware that we must adhere to specific package size and weight restrictions when shipping to APO & FPO addresses.

Why was my order sent in multiple packages when it all could have fit in one box?

CPI USA, Inc. may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that CPI USA Inc. uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

Why did FedEx separate my packages?

Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your packages.

Is it possible to request that FedEx hold my package(s)? Can I have a package re-routed to a different address?

Due to fraud concerns, CPI USA, Inc. does not give FedEx consent to hold packages for customers to pick up at their local FedEx facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, CPI USA, Inc. will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.

Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?

When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by CPI USA, Inc., the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

Does CPI USA, Inc. ship internationally?

Yes we ship to all International Locations, for all Pre Paid Orders, through Wire Transfer. We can also ship on Customer Shipping account, so as to obviate any Issues on recipient country Tax and Import duty structure, which is always payable by the customer.

We do ship worldwide, However All customs, taxes and duties are totally customer’s liability. Customer is liable to pay the import duties or taxes irrespective of the mode or the carrier of shipment chosen by CPI USA, Inc. Please check with your local Export-Import office or with the shipping carrier regarding all import costs within your country.

Does CPI USA, Inc. need to verify my shipping address if I pay using a PayPal account?

If the shipping address on your CPI USA, Inc. order form does not match the shipping address listed in your Paypal account, your order will be automatically voided. CPI USA, Inc. does this in order to proactively prevent fraud. In this case, any funds withdrawn from your account will be refunded. If your order is voided under these conditions, we encourage you to re-order using the verified shipping address listed in your PayPal account.

How long is the waiting period before I am able to file a claim for a lost, damaged, mis-delivered or tampered package?

If your order was damaged, mis-delivered or tampered with while in transit, please contact Customer Service within 3 business days of delivery. If your order was lost while in transit, please contact Customer Service within 7 business days of not receiving your order.

What should I do if an item is missing from my order?

Check the number of tracking numbers for your order. Make sure all the packages have arrived. If so and you still have missing parts then please check the packing material carefully as small parts are easily lost in package material. Also look inside the various internal packaging as we sometimes put memory inside the motherboard box or mount the CPU on the motherboard if it is an OEM CPU. Finally, if you are still missing parts then please call CPI USA, Inc. right away at 732-494-0007 and we will conduct a review of your order with the warehouse.

For further assistance please call customer service and (732)494-0007.

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