This Policy was last updated on August 1st, 2015
Note: The following only applies to CPIUSA website (www.cpiusastore.com). The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with SHA256 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
CPI USA has obtained a digital certificate from Godaddy, a leading provider of Internet trust services. CPI USA’s website is PCI Compliant Store which ensures that the website secure.
When visiting a page on our site that includes any of your personal information, the padlock next to the url of the store of your browser window will display, an icon of a closed lock. This indicates that you have successfully connected with our secure socket layer (SSL) connection.
To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.
When you visit our site, we will ask your browser to place a permanent “cookie” (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer’s hard drive. We also collect your IP address for tracking credit card transaction details to ensure validity of the credit card being provided for payment. This information is collected for your security.
In order to identify who you are, we suggest that you register and log–in when you visit our site. This allows us to provide you with your “Order Status” and other information that is uniquely yours.
How to access and/or correct Your Information
You can access all the personally identifiable information by logging in to your account or by calling customer service at (732)494–0007.
If you place an order with a ship–to address that differs from your bill–to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.
What information is collected
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, email address, password and other relevant details. You can update this information at any time by clicking on the "my account" link at the top of the page and selecting “my profile.”
Placing an order
When you decide to place an order, you are asked to complete an order form. The billing tab on the shopping cart auto populates all your preset details from your profile in My Account requiring you method of payment, credit card payments require you to enter your credit card number, Card holders name, expiration date and CVV code. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of CPI USA and you, our customer.
Our site contains links to manufacturers, and other related sites for your benefit. CPI USA is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.
CPI USA maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, government compliance, and shipping purposes.
CPI USA may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
You agree that CPI USA may use personal information provided by you in order to conduct appropriate anti–fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
CPI USA also shares information with outside companies that perform services for CPI USA. For example, when a customer signs up for our e–mail newsletters, CPI USA will provide the customers e–mail address to third party e–mail distribution companies that transmit e–mails on behalf of CPI USA. Your e–mail address will not be used by these companies for any purpose other than for the transmission of e–mails for CPI USA.
We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. CPI USA takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.
CPI USA has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e–mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.
For more information about the companies with whom CPI USA shares customer information, please contact us.
In compliance with the US–EU and US–Swiss Safe Harbor Principles, CPI USA commits to resolve complaints about your privacy and our collection or use of your personal information.
Use of Information
We may use your information in a number of ways, including the following:
- In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.
- To enhance your online shopping experience.
- For marketing and promotional purposes.
Mail & SPAM Issues
You may request to receive e–mail notification of specials that may be of interest to you. CPI USA will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving emails from us at any time by contacting us with such request.
If Security or privacy is still of concern to you
If you do not want to receive promotional email from CPI USA, please click here
Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with CPI USA.
- You can order on–line without sending your credit card number over the Internet. Just complete our on–line order form, print, and fax it to us.
- If you prefer, you can always call 732–494–0007 or Fax (732)494–0028, and place your order by telephone or fax.
- We encourage you to call and place and order with our professionally trained sales associates.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact our Web Support Team.
California Privacy Rights
If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom CPI USA may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e–mail your request to: Click here
Please allow 30 Business days for a response.